Analysis of Optimum Solution to Enhance Utilization of ICT services at the Grassroots Community: The Case Study of Dodoma Municipal Council in Tanzania

The study intended to analyze the optimum solution to enhance utilization of Information and Communication Technology (ICT) services to the grassroots community in Dodoma Municipal Council (DMC) in Tanzania. The specific objectives of this study were to: identify the availability and use of ICT infrastructures for service delivery at grassroots level; identify possible Local Government Authorities (LGAs) services/products offered through the use of ICT services; identify challenges that LGAs face in using ICT infrastructures for service delivery and recommend the best solution to enhance utilization of ICT services to the grassroots community for efficiency and effectiveness of service delivery to the grassroots community. The study findings points out that a variety of ICT tools and services have not been used in the Dodoma Municipal Council (DMC) for service delivery and communication to the grassroots community. The following are the factors that were identified why ICT has not been used for service delivery to the grassroots community: inadequacy of ICT infrastructures; lack of necessary skills; lack of awareness of ICT services; lack of an ICT policy; lack of proper planning for the embracing ICT technologies in DMC and lack of ICT education on how to use ICT equipments. Therefore, recommendations were made on the optimum solutions to enhance the utilization of ICT services to the grassroots community which includes: Installation of ICT infrastructures and ICT technologies to the DMC as well as to grassroots community.